The NRF Foundation's RISE Up 30 minute course — Conflict De-escalation — is perfect for those who are already in retail and looking to advance their customer communication skills.
"Proper de-escalation training is critical in today's retail environment and results in a positive environment for employees and customers alike." — Crisis Prevention Institute
Customers can react to stressful situations — the holidays, election cycles, personal life events — in unpredictable ways. Learners will gain skills to identify these situations and to de-escalate them, ensuring an enjoyable shopping experience for all customers and employees.
This training is valuable for individuals in customer-facing roles to recognize, prevent, and manage conflict.
Course content starts at
$35
These concepts offer a general overview of the content areas covered in the Customer Conflict De-escalation curriculum. They are not an exhaustive list of the content or its learning objectives but serve to categorize the curriculum for each module.
